Photos taken using "Take Photo" widget are being distorted

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    tassiequad
    Asked on June 24, 2020 at 07:02 AM

    Hello,

    I use Jotforms and am having problems with my pictures that are taken with an Ipad.

    A lot of my customers are complaining about thier pictures being of very poor quality.

    This has not always been a problem but many recently are complaining.

    Screenshot
  • Profile Image
    ashwin_d
    Answered on June 24, 2020 at 07:51 AM

    Please note that the quality of the picture taken using "Take Photo" widget will not be the same as taken directly using camera.

    I would suggest you to please add "File Upload" field in form. When the form is accessed using mobile device, user will be able to take photo using camera and upload the image. The quality of uploaded image will be retained. 

    Hope this helps.

    Do try it out and get back to us if you have any questions.