Jotform emails going to junk

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    Asked on June 24, 2020 at 08:47 AM

    Hi Jotform

    A lot of the Jotform emails we receive go into the junk folder and no matter how many times we click on "not junk" in settings they are still going in.

    Is there a fix for this? 

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    Answered on June 24, 2020 at 09:14 AM


    Thank you for your message.

    What is the email address that is receiving the Jotform mail in the junk folder?

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered on June 24, 2020 at 09:17 AM

    Hello Carlos,

    Thank you for coming back to me.

    The email address is

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    Answered on June 24, 2020 at 10:04 AM

    Hi there,

    Thank you for the information.

    What we would recommend in this case is you try to set up an SMTP for your form, this will help make your email sending more reliable and avoid sending them to Spam mails, please see the following link for the complete details and instructions on how to set it up.

    I hope that helps, please let me know should you need further assistance.