Recipient not receiving all Notifications

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    Asked on June 24, 2020 at 08:50 AM

    I have a user who is correctly listed as the recipient of the notification of submission. She is receiving approximately 1/2 of the submissions. Any ideas why all submissions are not coming through?

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    Answered on June 24, 2020 at 09:27 AM

    Greetings and thank you for your message.

    Can you please let us know her email address and the URL of a form from which she does not receive notifications.

    This information will help us to locate the problem and resolve it.

    Thank you for your cooperation. 

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    Answered on June 24, 2020 at 09:42 AM

    I’m hoping you can see the email address on the notification without me having to put it here publicly. 

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    Answered on June 24, 2020 at 10:23 AM

    Upon checking your email history, I have found that every time your form was submitted, the notification email was successful sent to R***ter1@c**.net. Please check the spam folder. Here is a guide to view your email history: Let us know if you need further assistance.