why are our forms suspended?

  • Profile Image
    Leeann Amunategui 
    Asked on June 24, 2020 at 10:44 AM

    drandrewamunategui.com

    our forms are suspended, why?

  • Profile Image
    roneet
    Answered on June 24, 2020 at 11:35 AM

    Unfortunately, your account was suspended because of your forms violated our Terms of Use. Upon review of your account, it was found that the Forms have an ID field. So your account is suspended due to this.

    15930128021.PNG

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    Please make sure to add the widgets before the button in order for the system to recognize a valid collection.

    Thank you.

  • Profile Image
    Leeann Amunategui 
    Answered on June 24, 2020 at 01:28 PM
    Can we just take off the social security field?
    Lee Ann Amunategui
    ...
  • Profile Image
    Flavio_A
    Answered on June 24, 2020 at 03:54 PM

    Hi Lee Ann

    Yes, if you prefer, we can just remove the said field and reactivate your account.

    Let us know how you want to proceed.

  • Profile Image
    Leeann Amunategui 
    Answered on June 24, 2020 at 05:28 PM
    We are removing that field.
    Lee Ann Amunategui
    ...
  • Profile Image
    Leeann Amunategui 
    Answered on June 24, 2020 at 05:28 PM
    1. Yes. Remove the field please.
    2. Also, I want to upgrade to the silver since it’s a dr office I we need to be hoops compliant.
    3. And, will my forms all be there when you reinstate the account?
    Thank you for all the help
    Lee Ann Amunategui
    ...
  • Profile Image
    Flavio_A
    Answered on June 24, 2020 at 06:49 PM

    Hi Lee Ann

    As requested, I have removed the offending field and reactivated your account. Your forms are all there, including submission data, with the exception of SSN data collected through the removed field.

    Please access this link to upgrade your account:

    https://www.jotform.com/myaccount/billing

    Also, do let us know if you need any further assistance.