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  • Profile Image

    Filepicker's Interface Is Now Not Editable. Why?

    Asked by markashton on July 09, 2013 at 02:04 PM

    FAO Kenneth & recent Filepicker Engineers

    Ken. The Filepicker Interface was editable before NOW.

    It now just states Upload From Your Device

    This is not actually correct is it with Filepicker? The whole point is that you can bring in files from the Cloud.

    So, what I had ... and have been spending time configuring was this ....

    Take a photo or video with your camera or upload one from your camera roll. You can also pick one from Facebook, Instagram, Flickr and others.

    Can I have this restored please? I have a filepicker account that doesn't seem to be configurable in anyway now .. where as it was beforehand

    Can you advise me please

    Thanks Mark

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    Answered by markashton on July 09, 2013 at 03:42 PM


    Anyone there?

    I've got a load of mobile demos for clients to do and I want to be able to control the filepicker interface so that I can go back to where I was 2 days ago before you removed the ability to edit the Open Dialog SubHeader asper filepicker accounts.

    Many hours spent - come on man ... I'm going backwards with this.

    Thanks mark

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    Answered by KadeJM on July 09, 2013 at 03:59 PM

    Hi Mark, I apologize but I think I may have missed something somewhere when you speak of this. I looked at the Filepicker and I'm wondering do you mean that you want to actually just edit the SubHeader in the Dialog Box that pops-up after that? The message displays on the FilePicker side but then when you attempt to upload a file and view the pop-up on our end it doesn't show up.


    I would think that this should work on both sides theirs-and-ours so I'm very convinced that this is just a bug on our end since I would imagine that it should be showing up here too. I'll report this to our Developers and thank you for letting us know about this.


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    Answered by markashton on July 09, 2013 at 04:08 PM


    This applies to smartphones ... so is the mobile intrerface not the desktop interface.

    The mobile interface has a field called "Open Dialog SubHeader" accessible when you login on filepicker.io

    I have set this just how I want it as mentioned above ... now it just reverts to some default statement ... a result of the filepicker.io upgarde as dealt with by Kenneth I believe.

    This field, via the API, needs to be editable ... as does the button that has suddenly turned up.

    Can you look at a jotform with filepicker.io enabled on a smartphone please and see what happens when you press the filepicker button

    Thanks for your response


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    JotForm Support

    Answered by EltonCris on July 09, 2013 at 08:58 PM

    Hi Mark,

    This thread has been taken to lvl2 for a review. Let me also inform Ken about this so he'd be aware of this issue.

    Thanks and apologies for this inconvenience.

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    JotForm Support

    Answered by kenneth on July 09, 2013 at 10:21 PM

    Hi mark, you are a good tester indeed. But we do apologize for the trouble cause.

    This is now fixed and defaulted to 'welcome' page. You can set this option to the form builder, question tool properties

    Additonal Info:
    As per the new updated version of filepicker( now Ink File Picker ) they added a new parameter that will specify what default services to show up upon opening and if not set it will default set to the most recently used location or the COMPUTER upload page.


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    Answered by markashton on July 10, 2013 at 06:30 AM


    Nice one. That is now working great ... and a good addition to properties ... thread resolved ....

    However, would you be kind enough to look at the following thread ... there is an important issue with the filepicker integration that you need to look at ... it actually involves the Jotform > Filepicker > Amazon S3 workflow ...

    In a nutshell ... there is a file management issue: http://www.jotform.com/answers/240946-Filepicker-Add-folders-to-Amazon-S3-bucket-uploads?entrymessage=10732640770

    Thanks Ken