My billing did not go through but there is money on the credit card. How can I resend payment and get back up and running?

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    Skip Whiles
    Asked on July 09, 2013 at 02:09 PM

    Got an email stating my form was no longer active for lack of payment.  however, there was money on the credit card and I am not sure why you could not accept payment.  Please advise no how to get back up and running.

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    Welvin
    Answered on July 09, 2013 at 03:45 PM

    Hi,

    Your account is already downgraded to our Free Plan. I'd suggest you re-upgrade again by going to My Account - Billing Section. Please make sure to login first before doing so.

    Let us know when done so we can check.

    Thanks

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    Welvin
    Answered on July 09, 2013 at 03:46 PM

    A problem like this probably because your bank may have declined the charged taken to your card. I'd suggest you to contact them as well.

    Thanks