What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My billing did not go through but there is money on the credit card. How can I resend payment and get back up and running?

    Asked by Skip Whiles on July 09, 2013 at 02:09 PM

    Got an email stating my form was no longer active for lack of payment.  however, there was money on the credit card and I am not sure why you could not accept payment.  Please advise no how to get back up and running.

    credit card email
  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2013 at 03:45 PM

    Hi,

    Your account is already downgraded to our Free Plan. I'd suggest you re-upgrade again by going to My Account - Billing Section. Please make sure to login first before doing so.

    Let us know when done so we can check.

    Thanks

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    JotForm Support

    Answered by Welvin on July 09, 2013 at 03:46 PM

    A problem like this probably because your bank may have declined the charged taken to your card. I'd suggest you to contact them as well.

    Thanks