We have had 5 failed logins and reset the password many times will not let us log in still very frustrating because we need it for our patients coming

  • Profile Image
    Viktoria Talebian
    Asked on June 24, 2020 at 11:43 AM
  • Profile Image
    Sam_G
    Answered on June 24, 2020 at 12:47 PM

    Hi Viktoria,

    We're sorry for the inconvenience.

    Upon checking, it shows that your account was locked out.

    We have reactivated your account and you may now log in. It got locked because of numerous failed login attempts. 

    Related guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password