We have had 5 failed logins and reset the password many times will not let us log in still very frustrating because we need it for our patients coming

Hi Viktoria,

We're sorry for the inconvenience.

Upon checking, it shows that your account was locked out.

We have reactivated your account and you may now log in. It got locked because of numerous failed login attempts. 

Related guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password