Hide and show condition not working

  • Profile Image
    CassCountyMO
    Asked on June 24, 2020 at 11:49 AM

    I built my Jotform, made some elements hidden, and started adding conditions.  However, when preview my form, I keep getting visible fields that I have made invisible.  In fact, I am getting fields visible that I have both hidden AND have chosen to hide with certain conditions and they are still appearing.  Is there any way to fix this?  Is there something I am overlooking?

  • Profile Image
    JohnRex
    Answered on June 24, 2020 at 12:43 PM

    I can see that you created this condition:

    15930168332409316.png

    This hides the fields only if the value of the "Do you live, work, or go to school in Cass County, Missouri?" is equal to NO.

    Now, when you load the form, there is no option selected from the said field. It is neither a YES, nor a NO. That is the reason why the fields are still visible, unless the user selected NO:

    15930169462409316.gif

    What I can suggest is instead of using the value NO, please make it YES. Then use 'SHOW MULTIPLE'. So the fields will only be shown if the value selected is YES.