Is login required to fill out a form?

  • Profile Image
    HeartwoodTreeCo
    Asked on June 24, 2020 at 12:04 PM

    Hi there,

    Super basic question: can forms be set up so that users don't have to log in if sent a link to the form? What am I missing here? I have the permission set to public. I don't want to embed it on a website, just send a link.

    I searched support for this, but didn't find it, so a link would be great if it's already covered there!

    Thanks,

    Peter

  • Profile Image
    Jovanne_A
    Answered on June 24, 2020 at 12:30 PM

    Hi, thank you for reaching out to us.

    Please note that users don't need to sign in when filling out a public form. You can just simply to share the link of your form.

    15930162126.png

    I hope this will help. Let us know if you have further questions.

  • Profile Image
    HeartwoodTreeCo
    Answered on June 24, 2020 at 01:28 PM
    Thanks for the reply. This is exactly what I did and every time I tried,
    the link led to a sign-in page.
    [image: image.png]

    ...
  • Profile Image
    Amjad_A
    Answered on June 24, 2020 at 03:26 PM

    Unfortunately, we haven't received the attachment in your last reply. If you are trying to post an image, please follow this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum.

    Looking forward to your response.

  • Profile Image
    HeartwoodTreeCo
    Answered on June 24, 2020 at 03:57 PM

    Here's the screenshot I get when I open the form link


    1593028521Jotform signin.png

  • Profile Image
    Jovanne_A
    Answered on June 24, 2020 at 04:42 PM

    Hi, thank you for your response?

    Is this the form you're referring to
    https://www.jotform.com/form/201754254950051? If yes, I checked the form link with my different devices and it did not require me to sign in when filling the form. Please try clearing your browser's cache and try to open the form in a different device or browser.

    Get back to us if the issue still persists. Thank you.

  • Profile Image
    HeartwoodTreeCo
    Answered on June 24, 2020 at 05:28 PM
    Any form at this point. I tried clearing cache on 3 different devices and
    it's the same everywhere.
    However, the link you sent in your last reply works fine. It also works
    when I copy and paste the form link into an email.
    So do I understand correctly that if you send an invitation, the user must
    be logged in, but if you just send the link, they don't?

    ...
  • Profile Image
    Jovanne_A
    Answered on June 24, 2020 at 05:38 PM

    Yes, invited users need to log in. I suggest that you just have to copy the direct link of your form and share it with your users.

    I hope this will help. Let us know if you have further questions.

  • Profile Image
    HeartwoodTreeCo
    Answered on June 24, 2020 at 06:28 PM
    Thank you!

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