free up upload space

  • Profile Image
    PapiiBDS
    Asked on June 24, 2020 at 12:05 PM

    Hey,

    Recently, while testing how your forms work, I utilized the upload form to see what type of files can be sent and how it looks to the receiver. Prior to this test, I did not realize the files were being stored to my account, causing my account to run out of space and be blocked. Being that I was only testing, can the files be deleted and my Jotform space be made available again? 

    It's shaping to be a necessity for www.subjectivedance.com and we will be upgrading to larger accounts in the very near future. Issue is, the website is under construction and we did not prepare to be able to upgrade our Jotform account this week. During this under construction period, we are promoting to accept applications for employees and dance camp registration. We would not need the uploading feature.

    Are you able to assist me?

  • Profile Image
    Richie_P
    Answered on June 24, 2020 at 01:12 PM

    Yes, you may clear up your upload space by deleting the submissions with the uploaded files.

    Here is a guide:https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    Please give it a try and let us know if you need further assistance.