Cancel Subscription

  • Profile Image
    jaidendillon
    Asked on June 24, 2020 at 12:07 PM

    I would like to cancel my subscription please. 

  • Profile Image
    FelipeSantana
    Answered on June 24, 2020 at 01:10 PM

    Hello @jaidendillon,

    Thank you for contacting our support team.

    After checking your account, I found that you have upgraded your account using PayPal as a payment method. In order to cancel your subscription, you will need to access your PayPal platform and cancel the subscription form there so that you are no longer charged.

    You can follow the steps in the user guide below to help you cancel your subscription. How-Can-I-Cancel-My-PayPal-Subscription

    Once you have cancelled your subscription, you can reach back out to us and we will add your account on our refund list, so you can be compensated for your subscription payment.

    We look forward to your response.