Gmail blocking emails from jotform

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    bliggitty
    Asked on June 24, 2020 at 12:18 PM

    i have a set up gmail accounts not getting form submissions.  the same form goes to my office 365 account fine.  i have checked all spam filters and whitelisting option.  i have tried both jotform sender emails the noresponce and the jotform sender emails.  


    please advice

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    Patrick_R
    Answered on June 24, 2020 at 01:42 PM

    Hello! I believe that you are referring to email notifications. As you are receiving notification emails from Jotform on your other email accounts, this means that Jotform is successfully sending these notification emails from its end.

    If you see sent email status as 'SENT' in your email logs for these emails sent to your GMail address, then there is little we can do to help in this situation as the problem is not at our end.

    We usually recommend these practices in case a user is facing problems receiving emails: https://www.jotform.com/help/145-Whitelisting-JotForm-IP-Addresses-and-Domains

    There could be sometimes email rules setup which might be stopping emails to be received from some senders. Please check that you don't have any such rules implemented using this guide: https://support.google.com/mail/answer/6579?hl=en

    Lastly, you can setup your own GMail SMTP for sending out your Jotform email alerts and this should most probably solve your problem.