upgraded but still showing the branding and its nor redirecting the thank you page

  • Profile Image
    issly
    Asked on June 24, 2020 at 12:30 PM

    Hi there,


    I have upgraded but still showing the branding and its nor redirecting the thank you page.


    I need the online booking and get a quote both redirected to the page indicated at the thank you page in the form,  i have tried several times but its not doing it.


    it also shows the jotform branding after the submission.


    have also cleared all caches and still the same, 


    please advice 


  • Profile Image
    Eduardo_H
    Answered on June 24, 2020 at 01:49 PM

    Hello @issly

    Please follow these steps in order to remove Jotform branding:

    1. Open you account settings

    2. Uncheck the "Jotform Branding" checkbox as shown in this screenshot:

    As for the redirection from the Thank you Page, it seems that you haven't set a redirection link yet. Kindly refer to this documentation to set this up:

    Guide: Redirecting-Users-to-a-Different-Page

    Do give it a try and let us know how it goes.