I'm not receiving submissions!

  • Profile Image
    Asked on July 09, 2013 at 02:21 PM

    We'd been receiving our submissions (we have several forms we use) via email just fine for a year and the last one we received was on July 6th; all of our forms stopped working but nothing has been changed on our end. We also have a form that's not linked to our website and that is not working either, so by process of elimination, I believe it's your site. This is the main way we receive new clients so this needs to be amended immediately. Please help.


    Thank you,



  • Profile Image
    Answered on July 09, 2013 at 03:42 PM

    It appears your email address was listed in our bounce listing due to amazon had black listed it. I have cleared and removed your email address fron our bounce listing and you should be able to received your form notification again. We would also like to apologize for this inconvenience that has caused you.

    If you need further assistance, please contact us again.

  • Profile Image
    Answered on July 09, 2013 at 03:45 PM

    I have same problem. Please check out my account and email. Solve this please, I need this for my job

  • Profile Image
    Answered on July 09, 2013 at 03:58 PM

    I've also had the same problem after July 6.

  • Profile Image
    Answered on July 09, 2013 at 06:20 PM

    If you guys are still having this issue we would like to request that you please open up a New Thread listing your emails that are not receiving the Email Notifications so that we can check them, thanks!


    I checked your form but I didn't find you in our bouncelist which may have been removed by one of our Support Team Members already. So can you please try testing it again and let us know if you are still having this issue? 

    Result: eduardo_yunav@xxxxxxx.com is NOT in the bounce list



    I've already removed you from the bouncelist as well and resolved your issue in your other thread here: http://www.jotform.com/answers/241120-Don-t-I-receive-submissions-by-email#1



    I've already removed you from the bouncelist also and responded to your issue in your other thread found here: http://www.jotform.com/answers/241139-not-getting-emails-#1