PDF integration into Google Drive is not correct

  • Profile Image
    ThrivePS
    Asked on June 24, 2020 at 01:39 PM

    Hello, we are trying to integrate our Internal Referral Form to Google Drive. Our intake coordinator noticed a field was missing and this has happened before, so I followed the instructions I got from Jotform support last time and removed the integration, created a new PDF form, deleted the old PDF form, and reintegrated.


    The first issue I noticed was when I tried to reintegrate I wasn't allowed to name the PDF using client last name and date of submission like we normally do. It was only giving me the option of 4 fields. The new integration is only showing those 4 fields and is missing everything else. It also leaves those fields blank despite putting in information when I submit a test file. 


    Can someone please assist?

    Screenshot
  • Profile Image
    FelipeSantana
    Answered on June 24, 2020 at 06:02 PM

    Hello @ThrivePS,

    We do apologize for the inconvenience that you have experienced.

    It seems that you have created a duplicate support ticket regarding the same issue. I will go ahead and address your issue in the original support ticket as there is more information there. You can find my response via this link. https://www.jotform.com/answers/2089622

    Also, for future reference, please note that creating duplicate support tickets will only delay our support team's response times and cause confusion. If you have additional information to add or want to request an update, it is always better to do so on the original ticket that you created.

    Please follow up using the link mentioned above and we will get back to you as soon as possible. Thank you.