- floridavilladaysAsked on May 02, 2011 at 03:57 PM
We have used your service very sucessfully for a number of years now and recommended it to many other people. For the first time ever at the weekend we experienced a problem that once the submit button was pressed the form did not come to us. The client tried this 4 times and we have not received any of them. Please could you help us with this matter.Page URL:
- JotForm SupportNeilVicenteAnswered on May 02, 2011 at 07:04 PM
Have you checked your Spam/Junk/Bulk Mail folders for the missing emails? I scanned over our mail server logs for information on emails sent to your address and I got the following:
This means that email messages are being sent successfully from us to your mail service provider. To isolate the cause of this problem, I also tested your form - added my email address to the recipients list and did a test submission and I was able to receive those submissions. Refer to the screenshots I have below.
From my inbox:
Inside your account's submissions page
Like I said, please do check your spam folders. The missing emails are probably there. If not, contact us again. Thank you.