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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are forms not getting to us

    Asked by floridavilladays on May 02, 2011 at 03:57 PM

    We have used your service very sucessfully for a number of years now and recommended it to many other people.  For the first time ever at the weekend we experienced a problem that once the submit button was pressed the form did not come to us.  The client tried this 4 times and we have not received any of them.  Please could you help us with this matter.

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    JotForm Support

    Answered by NeilVicente on May 02, 2011 at 07:04 PM


    Have you checked your Spam/Junk/Bulk Mail folders for the missing emails? I scanned over our mail server logs for information on emails sent to your address and I got the following:

    May 2 18:53:40 monk sm-mta[28628]: p42Mrb1A028626: to=<Email not shown for privacy>, ctladdr=<jotform@monk.interlogy.com> (1002/1003), delay=00:00:03, xdelay=00:00:02, mailer=esmtp, pri=124950, relay=floridavilladays.com. [], dsn=2.0.0, stat=Sent (OK id=1QH1zn-0001zo-Pn)

    This means that email messages are being sent successfully from us to your mail service provider. To isolate the cause of this problem, I also tested your form - added my email address to the recipients list and did a test submission and I was able to receive those submissions. Refer to the screenshots I have below.

    From my inbox:


    Inside your account's submissions page


    Like I said, please do check your spam folders. The missing emails are probably there. If not, contact us again. Thank you.