Why are questions I've created not coming up when they are submitted back?

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    MorningtonChineseMedicine
    Asked on June 24, 2020 at 09:50 PM

    I've put a consent form into our forms and patients are filling them out but they're not showing up when they are submitted back? Why is that? 

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    Jed_C
    Answered on June 24, 2020 at 10:16 PM

    They're not showing up when they are submitted back? — To clarify, are they now showing in your Submissions page, Inbox page, Email notification, PDF document or editor? Would you mind sending us a screenshot so we can see?

    Also, please confirm if this is the form in question https://www.jotform.com/82290798373166?

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    MorningtonChineseMedicine
    Answered on June 24, 2020 at 10:30 PM

    Hi :)

    They're not showing up in the PDF download.


    The form in question is all of our forms. Our covid consent section is not showing when we download the PDF after subsmission.


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    Kiran
    Answered on June 24, 2020 at 10:45 PM

    Did you add the Covid Consent section recently or after creating the PDF document? Usually, when the PDF editor is opened for the form, it prompts to update the document with the new fields which will be added to the end of the document. You may also manually add the form fields to the PDF document from the PDF editor.

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    Alternatively, you may also try creating a new PDF document from the PDF editor. 

    Please give it a try and let us know if you need any further assistance. We will be happy to help.