Signature or image always have error displaying in email

  • goldbellops
    Asked on June 25, 2020 at 4:56 AM

    Hi, whenever i uses the function for image attachment or signature, when it reaches our mailbox it always display broken link. However if we download it as PDF, it does appears.

    Any settings issues? Regardless if i use Microsoft 360 or google mail, all have the same problem.


    Jotform Thread 2411275 Screenshot
    Page URL: https://form.jotform.com/goldbellops/perm-change
  • Richie JotForm Support
    Replied on June 25, 2020 at 6:55 AM

    I have tested a cloned version of your form and I can't seem to replicate the issue at my end.

    Signature or image always have error displaying in email Image 10

    Can you please creating a new notification email and let us know if the issue still remains?

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

  • goldbellops
    Replied on June 28, 2020 at 11:00 PM

    hi,

    It is still the same.

    In the inbox of jotform, we can see both signature. However when receiving email notifications, the image of signature just doesn't appear.



    1593399571Email Screenshot 10


    1593399449Inbox Screenshot 21

  • BJoanna
    Replied on June 29, 2020 at 2:03 AM

    You are unable to see signatures because the Privacy option "Require log-in to view uploaded files." is selected on the Account Settings page. 

    1593410539privacy Screenshot 10

    Please uncheck this option and test the form again.