Signature or image always have error displaying in email

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    goldbellops
    Asked on June 25, 2020 at 04:56 AM

    Hi, whenever i uses the function for image attachment or signature, when it reaches our mailbox it always display broken link. However if we download it as PDF, it does appears.

    Any settings issues? Regardless if i use Microsoft 360 or google mail, all have the same problem.


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    Richie_P
    Answered on June 25, 2020 at 06:55 AM

    I have tested a cloned version of your form and I can't seem to replicate the issue at my end.

    15930824771.png

    Can you please creating a new notification email and let us know if the issue still remains?

    https://www.jotform.com/help/25-Setting-up-Email-Notifications

  • Profile Image
    goldbellops
    Answered on June 28, 2020 at 11:00 PM

    hi,

    It is still the same.

    In the inbox of jotform, we can see both signature. However when receiving email notifications, the image of signature just doesn't appear.



    1593399571Email.JPG


    1593399449Inbox.JPG

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    BJoanna
    Answered on June 29, 2020 at 02:03 AM

    You are unable to see signatures because the Privacy option "Require log-in to view uploaded files." is selected on the Account Settings page. 

    1593410539privacy.PNG

    Please uncheck this option and test the form again.