Images on the form are not being displayed for some users

  • Profile Image
    linb2003
    Asked on June 25, 2020 at 08:14 AM

    When shared with some people, they were not able to see the photos on my form. It was happening more to Iphone users. 

  • Profile Image
    roneet
    Answered on June 25, 2020 at 08:55 AM

    Could you please let us know the form in question?

    I see you have two forms in the account.

    Also, share the screenshot of the screen where you are unable to see the photos.

    Looking forward to your response.

    Thanks.

  • Profile Image
    linb2003
    Answered on June 25, 2020 at 09:28 AM
    Why can some customers not see tbe pictures on my form? 4 customers have
    reached out. It isnon the Harem form.
    ...
  • Profile Image
    Kiran
    Answered on June 25, 2020 at 10:28 AM

    As we check the form, the images seem to be displaying normally at our end. It should also be displaying for other users too.

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    Usually, the files in your account or form submissions cannot be accessed when the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.


    1555422266Login2ViewUploadedFiles.png

    Please try disabling it to see if that helps. Please get back to us if you need any further assistance. We will be happy to help.