Images on the form are not being displayed for some users

  • linb2003
    Asked on June 25, 2020 at 8:14 AM

    When shared with some people, they were not able to see the photos on my form. It was happening more to Iphone users. 

  • roneet
    Replied on June 25, 2020 at 8:55 AM

    Could you please let us know the form in question?

    I see you have two forms in the account.

    Also, share the screenshot of the screen where you are unable to see the photos.

    Looking forward to your response.

    Thanks.

  • linb2003
    Replied on June 25, 2020 at 9:28 AM
    Why can some customers not see tbe pictures on my form? 4 customers have
    reached out. It isnon the Harem form.
    ...
  • Kiran Support Team Lead
    Replied on June 25, 2020 at 10:28 AM

    As we check the form, the images seem to be displaying normally at our end. It should also be displaying for other users too.

    159309516320200625 195301 Screenshot 10

    Usually, the files in your account or form submissions cannot be accessed when the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.


    1555422266Login2ViewUploadedFiles Screenshot 21

    Please try disabling it to see if that helps. Please get back to us if you need any further assistance. We will be happy to help.