Trouble Scrolling with embedded form

  • rrproskc
    Asked on June 25, 2020 at 11:10 AM

    HI, We are having difficulty using the form, as it is very buggy/jittery when you try to scroll. If you go to the far left (on phone or computer) it will scroll fine, but if you try to scroll anywhere else it does not scroll properly. 


    It worked just fine for the past few months and has only recently started doing this (on ALL of our forms) - would appreciate any assistance. 


    I've attached an example below and can send a video if you need it. 


    Thanks,

    Dan

    Page URL: https://rrpros.com/whole-home-%26-radon
  • Eduardo_H
    Replied on June 25, 2020 at 12:35 PM

    Hello, @rrproskc

    I've checked the link and could reproduce the issue on my end.

    I've also noticed that the problem occurs only on this embedded version, while the JotForm hosted form is working without any issues: https://www.jotform.com/form/200628228863155.

    This could be due to a code conflict with your website.

    Please try using the IFRAME embed version to see how it goes. See the guide below for instructions:

    Guide: Getting-the-Form-iFrame-Code

    I hope that helps. Let us know if the issue persists so we can investigate further.