USAePay error

  • jtorrance
    Asked on June 25, 2020 at 12:15 PM

    Hi:

    I have read all the info I can find on your website about the USAePay emulator via Authorize.net not working.  I am getting "source key not found" error and wonder if your developers have made any progress fixing the issues that other users have been reporting for six months?

    Thank you,

    Jan

  • Bojan Support Team Lead
    Replied on June 25, 2020 at 1:24 PM

    Greetings Jan.

    Thank you for your message.

    Can you please let us know are you having problems with this payment gateway? Are you getting this error when you try to submit the form? Can you please send us a screenshot of the error? You can click here to see how to post images.

    Thank you for your cooperation. 

  • miacarson
    Replied on June 25, 2020 at 1:35 PM

    Hi, I hope you helped

  • Flavio_A
    Replied on June 25, 2020 at 2:29 PM

    Hi @miacarson

    Are you going through a similar issue? If so, please submit a new question here:

    https://www.jotform.com/contact/

    Or just keep following the support for this ticket.

  • Rustyalice
    Replied on June 25, 2020 at 9:40 PM

    Yes, I am having the issue.  As I said, I have read all I can find on the problem on your website and the most recent post said that developers were working on the problem. That was six weeks ago.  Has there been any movement on this?


    Here's a screenshot of the error that appears after submitting the form:


    Thank you!

    Jan

  • roneet
    Replied on June 25, 2020 at 10:17 PM

    @Jan

    I have moved your concern to a new ticket to avoid confusion.

    https://www.jotform.com/answers/2413300

    We will address it shortly.

    Thanks.