How can we get our Jotform to trigger in hubspot as a form submission?

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    Asked on June 25, 2020 at 12:21 PM

    Hello! We spoke to hubspot support already about this and they gave us some guidelines about how non hubspot forms need to be setup for them to show up in hubspot as a form submission which is what we are trying to do. We want to not only capture the contact data which is already syncing to hubspot but we also want to capture each form submission for reporting and for our lead scoring.

    This is what hubspot provided us:

    Supported forms
    For form submissions to be collected in HubSpot, your form must:
    be a static HTML form. be wrapped in HTML <form> tags. not be in an <iframe>. have an email input field.
    If your form isn't capturing submissions, it's likely due to one of the following reasons: 
    Form is not enclosed in <form> tags. Form is contained inside <iframe> tags. Form has JavaScript bound to the form submit event or submit button click event. This is how the tool captures submissions and any other events, and can prevent HubSpot from knowing when submissions occur. Form was introduced after the page completed loading. The tool scans the page as soon as it loads and listens to submissions on forms that were present at that point. Form contains a sensitive field, such as credit card number. Form contains hidden fields. The tool does not collect information from any hidden fields. The email field is not an email type input, as in: <input type="email">. The form isn't using a standard <input type="submit"> button for its form submission. A generic HTML <button> will prevent HubSpot from capturing submissions.

    Basically, we have some concerns since the form we want to capture as form submissions is a form that our developer built in jotform using javascript since the form has to do some calculations. 

    We would like some support on how we can use the same form without making too many changes so it can show up as form submissions in hubspot. 

    I included the LP link below that houses the jotform that I mentioned above.

    Form is titled "Simple Instant Approval" in jotform account.


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    Answered on June 25, 2020 at 01:31 PM

    As I check your Jotform, the hubspot seems to be integrated correctly with your JotForm. Could you check if the form fields are of the same field type in your hubspot fields? Also, if possible please try using minimum number of fields in the mapping of integration and see if it is working fine. You may add few fields at a time to check if any specific field is causing the issue.

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered on June 25, 2020 at 02:02 PM

    Hello! Everything is mapping over correctly. It's not the form fields that is the issue. But when someone submits the form it doesn't show in hubspot as a form submission. 

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    Answered on June 25, 2020 at 05:28 PM
    Hi Karen, the integration works. The issue is it doesn't trigger a form
    response. Hoping you can help on that.
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    Answered on June 25, 2020 at 06:57 PM


    According to the answer provided by HubSpot support, for the tracker to work, your form needs to be embedded on your site using the full source code. 

    Here is a guide on how to download the full form source code.- How-to-get-the-Full-Source-Code-of-your-Form

    Please understand that this may require some web development skills. 

    Related articles.-

    Let us know should you have more questions.