How can access to my customers saved forms?

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    Asked on June 25, 2020 at 01:17 PM


    I have a quick question. If one of my customers is doing a form and if he saved their information using the "save and continue later" by email, how can I access to his information saved? 

    He is asking to me about several questions in the from he already answered and saved, but I can't see what he saved. 

    Hope you can help me. Thank you.

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    Answered on June 25, 2020 at 02:37 PM


    The only way to access the saved form is through the session link, which depends on the customer on whose email address did they send it, or if they have the session link saved on their files. You have to ask the customer personally to have the session link in order to see what the information they saved. 

    Let us know if you have other questions. 

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    Answered on June 25, 2020 at 06:07 PM

    Hi thanks for your response. 

    Another question I have is about the SSO (Single Sign-On). With this feature, every customer will need to login right? but, will they need create the "account"? or Can I create it for they? And does the SSO save all the information in that "account" to continue it later?

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    Answered on June 25, 2020 at 08:03 PM

    Hi there,

    The SSO (Single sign-on) feature, is a safeguard that lets people use a single set of login credentials — usually an assigned username and password — to securely verify their identity for multiple applications and websites.

    Jotform’s single sign-on feature is available only for users with Enterprise plans, so If you’d like to add more people to your Jotform account and manage their access, check out how Jotform Enterprise can benefit your organization.

    Please see the following guide to learn more about SSO feature.

    I hope that helps.