Signature function not working

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    CanyonBoysBasketball
    Asked on June 25, 2020 at 01:30 PM

    I can't see to get the signature function/box to work... any suggestions?

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    Flavio_A
    Answered on June 25, 2020 at 02:46 PM

    Hi @CanyonBoysBasketball

    I have checked your account and the problem is that your background color is almost the same as the signature color. Please see below how the signature is there, but hardly seen (maybe changing the brightness on your screen you will be able to see it).

    1593110408signature.gif

    You could change the background color or add the below CSS code to your form, which will change the signature color:

    .signature-pad-wrapper {

        color: white !important;

    }

    Please note that while it is set as white, you can insert a different color in the code, just replacing the name of the color.

    It will look like this:

    1593110724Captura de Tela 2020-06-25 à

    You will find more information about how to inject CSS code to your form in this short guide:

    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes

    Please have a look and let us know how it goes.

  • Profile Image
    CanyonBoysBasketball
    Answered on June 25, 2020 at 11:28 PM
    That worked perfectly! thanks so much! : )
    On Thursday, June 25, 2020, 11:46:23 AM PDT, Jotform wrote:

    A new response has been received: Answered by Flavio_A

    Hi @CanyonBoysBasketball
    I have checked your account and the problem is that your background color isalmost the same as the signature color. Please see below how the signature isthere, but hardly seen (maybe changing the brightness on your screen you willbe able to see it).
    You could change the background color or add the below CSS code to yourform, which will change the signature color:
    .signature-pad-wrapper {
        color: white!important;
    }
    Please note that while it is set as white, you can insert a different colorin the code, just replacing the name of the color.
    It will look like this:
    You will find more information about how to inject CSS code to your form inthis short guide:
    https://www.jotform.com/help/117-How-to-Inject-Custom-CSS-Codes
    Please have a look and let us know how it goes.
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