How to embed a form on B12 website builder?

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    Asked on June 25, 2020 at 01:37 PM

    I did what it said: "Paste the code into your web page where you would like to display it, usually somewhere in the body of the page." So I placed the code in one section. Nothing happened. I then placed it in the code section. Still nothing!

    Nothing is showing up! What do I do???

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    Answered on June 25, 2020 at 02:55 PM


    Thank you for your message.

    Could you please provide us the website URL and which type of embed code are you using?

    Complete guide: Which-Form-Embed-Code-Should-I-Use.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered on June 25, 2020 at 03:55 PM

    The site is in B12 website builder, it is not yet live. I am getting soooo frustrated! I need to get this up today! Isn't there anything you can do?

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    Answered on June 25, 2020 at 05:44 PM


    We apologize for any inconvenience.

    Can you provide us with the URL or link where the form is located to further assist you? Also, have you tried to embed the form using the iFrame code? We usually advise users to use the iframe code in embedding the form on a third-party website, this is to prevent conflicts on other codes since the codes are called inside an iFrame.

    For reference: How-to-Get-the-iFrame-Code

    Can you also provide us with a screenshot of where in the B12 website builder you are trying to embed the codes? Please follow this guide in uploading your screenshot as we are unable to view images attached to emails: How-to-Post-Screenshots-to-Our-Support-Forum

    Thank you. Looking forward to your response.

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    Answered on June 25, 2020 at 05:55 PM

    I have made additional research on how to integrate a third-party application on B12, please refer to this guide: 

    Then you can try to embed the iFrame codes on your form and paste it on the HTML section as shown on their guide: 

    1593122078iFrame code.JPG

    Please try it and let us know how it goes.

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    Answered on June 26, 2020 at 12:16 PM

    Greetings and thank you for your reply.

    I have tested the B12 application, and I was able to successfully add the JotForm. You first need to copy the iFrame code:

    Then you need to add a section from B12:

    You need to choose Add Integration from the provided list:

    The next step is to select HTML:

    You need to paste previously copied code here and select Submit:

    You should see a new HTML section from the left navigation:

    You should see your form there:

    Let us know if this resolved your problem. 

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    Answered on June 26, 2020 at 01:04 PM

    Thank you!!! Your instructions were very clear and I got it added to my page!

    But here's a question: with the previous instructions, no where did I see anything about hooking it up to MY PayPal. So I don't even know if it would go to MY account. How do I check that before I hit PUBLISH?

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    Answered on June 26, 2020 at 02:40 PM

    I have to create a different ticket for your additional query to address it accordingly, please refer to this ticket:

    I will answer it shortly. Thank you.