Unable to log in: getting the "Account suspended" message

  • Profile Image
    Allison Bray 
    Asked on June 25, 2020 at 02:26 PM

    Trying to log in using a team members credentials (which he provided to me)- however getting the "Account suspended" message. 

    Trying to log in as chris.vaughn@covetrus.com  

  • Profile Image
    Answered on June 25, 2020 at 03:48 PM

    Greetings Allison,

    Your account is suspended because the form in your account was flagged as a copyright logo scam:

    The other forms have the logos that are affiliated with account domain covetrus.com, thus they confirm your legitimacy to use them. However, you need to confirm that this one is also yours.

    We understand this might not be the case (copyright logo scam) with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    Send these proofs to reviewers@jotform.com with Thread #2412475 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Thank you!