Unable to submit form

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    sbrooks_holleyfv
    Asked on June 25, 2020 at 03:00 PM

    Hi,

    One of my donors is struggling to submit her donation, twice. The information is not going through. She keeps getting stuck. 

    Do you have a suggestion on how to resolve this issue?

    Sincerely,

    Debbie


    1593104585Struggle.jpg

  • Profile Image
    JohnRex
    Answered on June 25, 2020 at 04:41 PM

    I just made a test submission to your form, however, I wasn't able to replicate the issue. I was able to submit the form:

    15931176722412567.png

    Could you please advise the user to clear his browser's cache and try again? Or he can try using a different browser and see if that makes any difference.