How to turn off captcha?

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    sales552
    Asked on June 25, 2020 at 04:24 PM

    How does one turn off the captcha feature?  We don't need it.  The instructions linked here are no longer applicable.  That option in not available in any of my 75+ forms.

    https://www.jotform.com/answers/1468473-Card-Form-How-can-I-turn-off-captcha



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    Amjad_A
    Answered on June 25, 2020 at 05:49 PM

    Hi there,

    Thank you for contacting Support.

    Please follow the guide below to turn On/Off CAPTCHA.

    How-to-Add-a-Captcha-Field

    Let us know if you have any further queries.

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    sales552
    Answered on June 25, 2020 at 06:40 PM

    That is the exact opposite of what I asked for.

    Your response implies that the link contains instructions on how to remove/turn off the captcha. The link you provided does nothing to help me.

    I want to turn off the captcha, remove it, never to be seen again! We don't need, nor want it. I use your platform for forms, why am i being forced to swallow this unwanted add-on? Tell us how to remove it, please. 

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    Vanessa_T
    Answered on June 25, 2020 at 08:03 PM

    I see you have posted a related concern regarding reCaptcha on another ticket which is already forwarded to our backend team.

    Since as what I understand you did not explicitly added the captcha field, then it looks like it is our anti-spam system that is showing off the captcha field.

    I have added my notes on the related ticket, kindly make any follow ups on the ticket link below:

    https://www.jotform.com/answers/2410225

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    sales552
    Answered on June 26, 2020 at 11:04 AM

    Thank you for your help.  I can can confirm all is working well on our end now.