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    I am getting a ULOV Interactive output email

    Asked by jbursky on July 09, 2013 at 06:25 PM

    I had sent an email about a week ago asking if a CSV file could be generated as the output from the JotForm processing and was informed that it could and how to go about setting it.  I have been testing my form and I am receiving an email with ULOV Interactive on it.  If it is the CSV version, the output doesn't look like CSV on the form but, more importantly, it has field names that have nothing to do with my form and I am missing data from the completed form on the email output.

    Page URL:
    www.studioj.me/rx

    email JotForm CSV field names
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 10, 2013 at 12:08 AM

    Hi,

    Yes, you can download your form submissions data to Excel, CSV format: How to Download Form Submissions to Excel/CSV/PDF

    If this is not what you mean, please provide further details so we can assist you better. Thanks!

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    Answered by jbursky on July 10, 2013 at 12:14 AM

    I know that I can download the submissions data to Excel in a CSV format.  That wasn't my question.

    I set my submissions for CSV and after completing a test form, I then received the submissions via email.  However, the submissions data is not in CSV format, there are field names in the submissions data that have nothing to do with my form data and because of the incorrect field names, I also have missing data on the submissions data that was sent.

     

    As indicated earlier, the submissions data I received via email had a subtitle of ULOV Interactive on it.  I have no idea what this is.  The bottom-line is that although I have set my submissions data to be sent as CSV, that is not what is being produced and sent.

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    JotForm Founder

    Answered by aytekin on July 10, 2013 at 06:25 AM

    Can you forward me the broken CSV file aytekin@jotform.com and describe exactly which line is broken. Once we understand the problem we can open a bug ticket and one of our developers can fix it. 

    Thanks!