Why has my account been suspended?

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    Asked on June 25, 2020 at 06:45 PM

    Suspended account is under this username: MarkSugiarto (not connected with the email aloekman@berkeley.edu)

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    Answered on June 25, 2020 at 07:38 PM

    Hi there, Albert!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that your account has been suspended due to phishing activity within your form " APPLICATION TO RENT OR LEASE " in which you ask users for "ID informationas shown below:

    1593128238Screenshot_2020-06-26 APPLICAT

    Furthermore, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why collecting these types of data is considered as phishing activity, as stated in our Terms of Use. If your purpose is not to collect these types of data from general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree on.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, if you don't want to add these widgets to your form, you can use encryption instead.

    We are patiently waiting for your response with which you explicitly confirm that you agree on removing the offending fields shown above, besides applying the required changes, so that we can act further and reactivate your account.

  • Profile Image
    Answered on June 25, 2020 at 08:28 PM
    If I use encryption or add widget #1 and 2, can I keep those fields? I'm
    using these for customers (tenant application). Thank you.
  • Profile Image
    Answered on June 25, 2020 at 08:55 PM

    We have to delete the guilty fields first in order to reactivate your account. They have now been deleted, and your account(marksugiarto) reactivated.

    You can add them back if you apply the security practices(form encryption, and widgets). Let us know if you have more questions.