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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not getting in my email

    Asked by Luluswingshoes on July 09, 2013 at 07:05 PM

    I have not been receiving my order forms via email.

    This is crucial for my business and I am paying extra to get these forms. I haven't received the emails since Sunday July 7. Kindly check what's the problem and expedite the process to fix it please. 

     

    When I manually check jotform, I saw all of the forms in the inbox but they never got to my email.

    Isabel Abonal

    luluswingshoes@gmail.com

    Page URL:
    http://form.jotform.me/form/21432184414445

    Screenshot
    email Emails JotForm order forms problem
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    Answered by schwabino on July 09, 2013 at 07:06 PM

    I am having the same issue, on my website and 2 of my clients, I wonder how many of my other forms may not be working?

     

    - Yikes!

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    Answered by Luluswingshoes on July 09, 2013 at 07:08 PM

    Do they check these forumns? I can't find their email so I can report.

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    Answered by schwabino on July 09, 2013 at 07:10 PM

    I sure hope so, I am at a serious stand still and everything I try, nothing works.  Very nerve racking.

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    Answered by Luluswingshoes on July 09, 2013 at 07:12 PM

    Did you report it already? Have they answered? I tried sending a form to myself and up until now it didn't come in my email.

     

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    Answered by schwabino on July 09, 2013 at 07:16 PM

    Nope I just keep getting your email and getting all excited, to submit a ticket, clikc on Support at the top of the page then "Contact Us"

     

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    Answered by krector760 on July 09, 2013 at 07:20 PM

    I am having the same Issues, but if you send it to a new email address it will work.  It looks like they are marking emails are permanent bounces, even if the emails fails just once.

    I have asked them to remove my mine from the bounce list, but I have not gotten a response, and it has not been removed.

     

    BTW.. if you guys read this.. can you remove info(at)Harryslajolla(dot)com

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    Answered by Luluswingshoes on July 09, 2013 at 07:30 PM

    How do you send it to a new email address?

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    Answered by krector760 on July 09, 2013 at 07:35 PM

    I mean a different email address other than the original one that is blocked by the mail servers at JotForm

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    Answered by jeanettebmz on July 10, 2013 at 12:27 AM

    @ schwabino

    You have kept posting a lot of threads, please stop doing that. Is not going to work in that way

    We answer threads from oldest to newers. And we always prioritize our paid users.  So please I would appreciate your patience.


    At any rate, your request has been solved at this thread

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    Answered by jeanettebmz on July 10, 2013 at 12:30 AM

    @Luluswingshoes

    your email address lul******shoes@gmail.com, has been removed from bouncing list.

    We  deeply apologize for the inconvenience, if you have another one you require from us to whitelist, please open a new private thread and paste it there

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    Answered by jeanettebmz on July 10, 2013 at 12:31 AM

    @krector760

    Your request has been answered on this thread

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    Answered by cinikmedia on August 09, 2013 at 03:23 AM

    I need help I am not getting any of my emails always. I have created a form and I get nothing not even when I check it on the jotform inbox. Some help?!?

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    JotForm Support

    Answered by jonathan on August 09, 2013 at 09:28 AM

    @ cinikmedia

    Hi, please create your own separate thread regarding your concern. Use this link to do it.

    http://www.jotform.com/contact

    In the post you will create, mention the email address you want to be checked. I already checked your account email, and it is NOT listed in the bounce list.

    Thanks.