Square payment will not connect

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    FM3Sponsorship
    Asked on June 25, 2020 at 07:28 PM
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    Ariel_P
    Answered on June 25, 2020 at 08:39 PM

    Hello there,

    Thank you for contacting Support.

    Just to be clear, are you referring to this form, https://www.jotform.us/form/81572472484160?

    I've cloned your form and was able to connect to Square without a problem.

    I have also checked your form and it looks like your Square is already connected.

    15931318262020-06-26 08_34_27.jpg

    Let us know if this is an issue.


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    FM3Sponsorship
    Answered on June 25, 2020 at 11:16 PM

    That is the correct form - I had to recreate  is using an old for that was already connect to a square account - however it is NOT the correct square account - I tested it and using an old form already connected worked - but when I disconnected and tried to connect to the correct square account - I get the same issue.1593141305Screen Shot 06-25-20 at 10.16

    1593141359Screen Shot 06-25-20 at 10.16

    This is the same thing that happened to me ALL day today - when I first started with a new form.

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    Vick_W
    Answered on June 25, 2020 at 11:51 PM

    Hey there,

    Thanks for writing back to us.

    I would like to suggest that you clear your form cache and try it again. To clear your form cache please following the steps on the guide below.

    https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    Let us know if you are still facing the same issue.

    Thanks.