Square payment will not connect

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    Asked on June 25, 2020 at 07:28 PM
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    Answered on June 25, 2020 at 08:39 PM

    Hello there,

    Thank you for contacting Support.

    Just to be clear, are you referring to this form, https://www.jotform.us/form/81572472484160?

    I've cloned your form and was able to connect to Square without a problem.

    I have also checked your form and it looks like your Square is already connected.

    15931318262020-06-26 08_34_27.jpg

    Let us know if this is an issue.

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    Answered on June 25, 2020 at 11:16 PM

    That is the correct form - I had to recreate  is using an old for that was already connect to a square account - however it is NOT the correct square account - I tested it and using an old form already connected worked - but when I disconnected and tried to connect to the correct square account - I get the same issue.1593141305Screen Shot 06-25-20 at 10.16

    1593141359Screen Shot 06-25-20 at 10.16

    This is the same thing that happened to me ALL day today - when I first started with a new form.

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    Answered on June 25, 2020 at 11:51 PM

    Hey there,

    Thanks for writing back to us.

    I would like to suggest that you clear your form cache and try it again. To clear your form cache please following the steps on the guide below.


    Let us know if you are still facing the same issue.