File Upload feature not working correctly on tablets

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    Asked on June 25, 2020 at 09:16 PM

    The Drag and Drop file upload feature is not working correctly on iPads.  Firstly, the only option for iPad is "Choose File" rather than Drag & Drop.  Secondly, there is no ability to choose multiple files when using the "choose file" option on the iPad.  Thirdly, the "Begin Upload" button doesn't appear when a file is chosen.  This all works correctly from a desktop just not an iPad.  Can someone please assist with this?

    Thank you.

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    Answered on June 25, 2020 at 09:47 PM

    I have tested the "Upload Field" on your form using iPad Pro 12.9 2020 with IOS 13, and when clicking on "choose file", I got three options to choose as shown below:

    1593135688Screenshot_2020-06-26 Dashboar

    Kindly note that the "Drag and Drop" functionality is available only for Desktop, not iPad or mobile devices. Also, there's no need for the "Begin Upload" button, as file automatically begins uploading once selected.

    It would be so helpful if you could just share with us specifications of your iPad device so we can further investigate.

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    Answered on June 30, 2020 at 12:11 AM

    Hi Amin,

    Thanks for your speedy response
    We are testing the form on I-pad 6th Generation IOS 13.5.1
    Understood regarding the files automatically uploading once selected. Thank you.
    How do we then select additional files as it only seemed to allow us to select / upload one file?

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    Answered on June 30, 2020 at 01:40 AM

    I'm afraid that choosing multiple files are not available on any mobile phone device.

    Have you been able to do it using any other phone?

    We're patiently waiting for your response.

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    Answered on June 30, 2020 at 06:44 PM

    Really, I didn't realise.  Some of our customers want to be able to use the form and upload multiple files while they are onsite.  Is there another template we should be using as this will become an issue for our customers.

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    Answered on June 30, 2020 at 10:18 PM

    Drag and drop function is not supported by any browser apps for mobile devices on iOS and Android platforms.

    Unfortunately, we have no control over this as this is a feature that the browser apps are lacking.

    Let us know if you have any questions or if you need further assistance.