Emails to extra recipients not sending/being received

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    aidtobeautytraining
    Asked on June 25, 2020 at 11:56 PM

    Hi, I've added an extra recipient to my forms and they're not being emailed. What am I missing? The Form in questions is the Perth Cosmetic Tattoo enrolment form.


    Many thanks!


  • Profile Image
    Vanessa_T
    Answered on June 26, 2020 at 12:26 AM

    Upon checking your email history logs for the said form, I can see that emails were successfully sent.

    How-to-View-All-Your-Form-Email-History

    159314542000727.jpg

    However, I noticed you have updated your notification email, as such, I could not trace on how was the email setup before.

    Nonetheless, I can see you are using custom sender email, please make sure that the credentials used are correct. If you are uncertain, I suggest using noreply@jotform.com instead.

    How-to-Setup-SMTP-for-a-Form

  • Profile Image
    aidtobeautytraining
    Answered on June 26, 2020 at 12:37 AM

    Thank you! I'll try that :)