Jotform Inc. Canceled Your Automatic Payments

  • Profile Image
    halosorio
    Asked on June 26, 2020 at 12:53 AM

    Hi,

    We received an email notification that Jotform canceled automatic payments on our account. Is there a reason for the cancellation?

  • Profile Image
    Vick_W
    Answered on June 26, 2020 at 01:27 AM

    Hey there,

    Happy to help you today.

    Everything looks OK in your account. I've checked mail logs for your account as well but I'm unable to see it. Can you please send a screenshot and a sender email address? So we can further look into this for you. 

    Looking forward to your reply.

    Thanks.