Unable to verify account

  • Profile Image
    TaNae 
    Asked on June 26, 2020 at 01:27 AM

    I'm unable to verify my account using the link that was sent to me via email. 

    I also am having a hard time converting my PDF document into an online form. 
  • Profile Image
    gerardw
    Answered on June 26, 2020 at 01:59 AM

    Hello,

    You are unable to verify the account email, since your account is suspended.

    Let me check this with our review team and I'll revert.

    I have moved your question regarding PDF form to a new ticket link. 

    Here is the new link: https://www.jotform.com/answers/2413507 

  • Profile Image
    gerardw
    Answered on June 26, 2020 at 06:28 AM

    Hello,

    We apologize for the inconvenience.

    Your account was mistakenly suspended by our phishing detector tool.

    We have activated your account.