Asana integration not working for email address

Hi 

I can get the Asana integration to work fine until I try to add an email address to the assignee.  I have tried both an email field and a text field but both resulted in the error message:

Asana Integration Error!
Unable to send Integration data
Invalid Request

I have removed and reintegrated the Asana a couple of times and as I mentioned I can get it to work except for the email address.  Any help would be gratefully accepted.

Thanks

Sheila

Hey there,

Happy to help you today.

Can you please confirm if the email address filed name is the same on both Asana and your form? As I can see you are using "Elinaemail" for the email field. Are you using the same name for the email field in Asana as well?

Please check out this detailed guide for Asana integration with JotForm as well.

https://www.jotform.com/help/470-Create-tasks-in-Asana-with-JotForm-submissions

Let us know if you need further assistance.

Thanks.

Hi
Thank you for getting back to me. I have changed the email field name to
match the name in Asana to no avail. And I also have followed everything I
can in the guide.
Any other suggestions would be appreciated!
Best regards
Sheila
Sheila Stamp
*IT Manager*
Discovery Bay International School
Discovery Bay
Hong Kong
Tel: (852) 2987 7331
...

Hello Sheila,

I am able to replicate this at my end. Let me test further and let you know.

Upon further checking, I could see that the email needs to be added to Asana projects before. The Task followers or the Collaborators have to be a member of the Project team - only then the form's email data could be seen on the Asana integration.

From Asana end, also I can see that Users must be added as a "Guest" in Asana prior to being able to be added as a collaborator for a task, which means only users currently listed as a Guest can be added via the JotForm integration. Only then can the email be shown on Asana.