Dropdown: Why isn't this hiding?

  • stormingrobots
    Asked on June 26, 2020 at 10:17 AM

    Hi 

    form 201405503400132 ..

    see below : jun 29-jul 3 is a hidden field, but it won't hide.  I did the same with wk5, it works for wk5 , but not wk1??? Please help.

    1593181147junk1 Screenshot 10

  • stormingrobots
    Replied on June 26, 2020 at 10:43 AM

    I found that the 1st dropbox shows up no matter what! 

    I tested this by adding a duplicate dropbox  of Jun 29-Jul 3 | E-Week X  as hidden . And, that is hidden as expected  .. 

    That means the 1st dropbox will show no matter what!!??  (please help.)

  • Kevin Support Team Lead
    Replied on June 26, 2020 at 12:01 PM

    I have checked your form and the drop down you're referring to is not currently hidden, so I cloned your form and set the field as hidden on my end, this seems to have worked, example: 

    15931872252020 06 26 09h56 02 Screenshot 10

    15931872572020 06 26 09h56 16 Screenshot 21

    Here's the link to my cloned form, try hiding the field again and let us know if the problem persists. 

    Looking forward to your response. 

  • stormingrobots
    Replied on June 26, 2020 at 3:08 PM

    That was a test field i put in on purpose for testing.  


    Anyhow,  fyi:  the issue is the chrome does not necessarily refresh if if I did reload!!!! 

     I did it at edge,it showed up properly! That's frustrating! 

    Thank you for checking.

  • jonathan
    Replied on June 26, 2020 at 5:43 PM

    We apologize for inconvenience. Have you also tried testing using incognito mode on your chrome browser? It could be possible also the refresh issue was just due to the browser's cache.

    Please let us know if issue persist.