Dropdown: Why isn't this hiding?

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    Asked on June 26, 2020 at 10:17 AM


    form 201405503400132 ..

    see below : jun 29-jul 3 is a hidden field, but it won't hide.  I did the same with wk5, it works for wk5 , but not wk1??? Please help.


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    Answered on June 26, 2020 at 10:43 AM

    I found that the 1st dropbox shows up no matter what! 

    I tested this by adding a duplicate dropbox  of Jun 29-Jul 3 | E-Week X  as hidden . And, that is hidden as expected  .. 

    That means the 1st dropbox will show no matter what!!??  (please help.)

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    Answered on June 26, 2020 at 12:01 PM

    I have checked your form and the drop down you're referring to is not currently hidden, so I cloned your form and set the field as hidden on my end, this seems to have worked, example: 



    Here's the link to my cloned form, try hiding the field again and let us know if the problem persists. 

    Looking forward to your response. 

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    Answered on June 26, 2020 at 03:08 PM

    That was a test field i put in on purpose for testing.  

    Anyhow,  fyi:  the issue is the chrome does not necessarily refresh if if I did reload!!!! 

     I did it at edge,it showed up properly! That's frustrating! 

    Thank you for checking.

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    Answered on June 26, 2020 at 05:43 PM

    We apologize for inconvenience. Have you also tried testing using incognito mode on your chrome browser? It could be possible also the refresh issue was just due to the browser's cache.

    Please let us know if issue persist.