Form webpage says it’s not secure.

  • Profile Image
    Chris
    Asked on June 26, 2020 at 01:49 PM

    Hi,
    we just signed up for your service ( silver plan)

    but we are getting a message that your page with the form is not secure. 
    Can you help us fix this ?

    thank you,

    Chris

  • Profile Image
    Niko_N
    Answered on June 26, 2020 at 03:33 PM

    Greetings Chris,

    Thanks for reaching out to us!

    As I can check, the form you provided is currently deleted.

    Could you please let us know the device and browser used on that you encountered "form is not secure" message? I would be also quite helpful if you take a screenshot of that error message and post it here:

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    Meanwhile, I can confirm that regardless of your plan, all your forms are served across protected 256 bit SSL (Secure Socket Layer) connection that uses a SHA256 Certificate. Thus, presumably, it's a browser that incorrectly displays that message. You can also check the link below about why is Jotform secure:

    https://www.jotform.com/security/

    Thank you!