Having issues with payments

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    ouacgambrills
    Asked on June 26, 2020 at 03:11 PM

    Hello, 

    I currently have two forms that i'm using... one of them I customers we're able to purchase things through the form via paypal or debit/credit card. Since we have now set up another form. When you go to type in credit/debit information it doesn't allow you to type anything in. 

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    FelipeSantana
    Answered on June 26, 2020 at 06:05 PM

    Hello @ouacgambrills,

    Thank you for contacting our support team.

    So, we did recently have a small issue with the PayPal integration not allowing users to input their credit/debit card information due to a change on PayPal's end. However, we did receive word from our developers that this issue has now been resolved.

    I went ahead and tested your form and I was able to select the debit/credit option and I was able to use all of the payment fields. Here is a quick screencast to demonstrate how the form works on my end.

    1593209058onceUponAChildForm.gif

    Please test your form once again and let us know if you are still experiencing the same issue, we will be happy to troubleshoot further.