Requesting Assistance to troubleshoot Salesforce Integration

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    Asked on June 26, 2020 at 07:17 PM

    I have followed all steps for integration into Salesforce using API. My submissions are not appearing in Salesforce as leads, I have removed the integration and resubmitted it, modified field mappings and configurations and submitted several test jotform submissions.

    I cannot locate where the error or disconnect is causing these records to fail. 

    Please reach out for support...

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    Answered on June 26, 2020 at 10:07 PM

    Hi! I believe that you're referring to this form:

    I noticed that you haven't set a Campaign ID in your Salesforce integration (as shown in the screenshot below).

    1593223651chrome-capture - 2020-06-27T07

    Please re-integrate your form with Salesforce, this time with a Campaign ID.
    Please use this guide to find your Salesforce Campaign ID:

    If this doesn't solve your issue, let us know.