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letusbreatheAsked on June 26, 2020 at 10:03 PM
For some reason, suddenly all of my orders are not processing payment and they are becoming incomplete orders. they were working fine before. How do I fix this?
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Girish JotForm SupportReplied on June 26, 2020 at 11:24 PM
Hello,
I can see that only three orders placed today were shown under the incomplete submission.
Here is a guide on how to view the Incomplete payments: How-to-View-Incomplete-Payments-in-Submissions-Page
Incomplete submissions/payments occur when the browser closes before payment can be completed.
You can check the IPN status on your PayPal account and try to resend them again as explained here: Paypal-Incomplete-Payments-FAQ