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spcr.paigeAsked on June 27, 2020 at 12:53 AM
My form is not working. When I try to fill and submit it, it does not go through and instead stays on Please Wait...
Can you help?
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Girish JotForm SupportReplied on June 27, 2020 at 2:23 AM
Hello,
I can see the issue on your embedded form.
I believe your website is on Wordpress.
Please embed the form using the instructions in this guide: How-to-Embed-a-Form-to-Wordpress-com
Do try this and let us know the update.
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spcr.paigeReplied on June 27, 2020 at 11:50 AM
Yes it is on wordpress. And I have followed the instructions and added the embed code for Wordpress.com into an HTML code module. And the issue persists. It worked when I first set it up several months ago. But stopped working recently.
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Kenneth JotForm SupportReplied on June 27, 2020 at 4:19 PM
Hi there,
Apologies for the inconvenience, the issue might be caused by a conflict between scripts of JotForm and Wordpress. To prevent this, please try embedding the form via iframe method.
Here are Related Guides:
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Then you may use the classic editor where you can add HTML codes to paste your JotForm iFrame code:
I hope that helps.
Best.