Accout locked

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    Derek Nakamura 
    Asked on June 27, 2020 at 07:51 AM


    Upon signing in, message appears that account is locked do to phishing.  Also forms ar not found?



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    Answered on June 27, 2020 at 08:25 AM

    Hi Derek,

    Thank you for contacting Support.

    Upon review of your account, it was found automatically suspended by our Phishing Detector Tool (auto suspended) due to form: and requesting a password in plain field texts.

    Gathering this type of data infringes on our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "Password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar to an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    The infringing fields have been deleted in order to avoid any further inconveniences like an auto suspension, your account has been reactivated.

    Let us know if you need further assistance.