forms missing

  • bvcamp
    Asked on June 27, 2020 at 2:27 PM

    Some of my submitted registrations do not appear on my excel spreadsheet any longer??

    Page URL: https://www.jotform.com/submissions/50286015622145
  • John Support Team Lead
    Replied on June 27, 2020 at 6:57 PM

    Hello @bvcamp - To clarify, do you mean some of the submissions are not added to the Excel file when you download them? If so, I just tried making a test download of that form's submissions but wasn't able to replicate the issue. The submission count on the form matches the one in the Excel file.

    Excel file:

    forms missing Image 10

    Submission page:

    15932986512416182 3 Screenshot 21

    Could you please try downloading again now and see if the submissions are shown complete in the file?