Published Form cannot be accessed through google

  • PoiseDance
    Asked on June 27, 2020 at 3:35 PM

    I published the form and send the link to Gmail address.


    Chose access through google account.  It does not work.


    Best,

    Santoso

    Page URL: https://form.jotform.com/201704334777254
  • Basil JotForm Support
    Replied on June 27, 2020 at 6:53 PM

    Hi,

    Your form is currently set to be available only to assigned users.

    1593298363lilt Screenshot 10

    You will only be able to submit if you are logged in to an assigned user.

    Please let us know if you require further assistance.

  • PoiseDance
    Replied on June 27, 2020 at 7:28 PM
    I need it to be available to whoever receive the link that I sent.
    How could I do that?
    Account Department
    POISE DANCE ACADEMY
    ...
  • roneet
    Replied on June 27, 2020 at 10:19 PM

    Do you want to access the form link publically?

    If yes, you need to set the access to Public.

    If your users trying to access the forms that are assigned to them, they have to log in JotForm,

    Published Form cannot be accessed through google Image 10

    If you do not wish to use the assigned form option you can try the quick share option,

    Here is how,

    1) In the Form Builder menu, go to the Publish tab and choose Quick Share. You can see your form's URL in the quick share menu. Simply copy the URL and send it to your users so that users can access the form without login.

    1586411266qs1 Screenshot 21

    Also, check the settings on the link if it is set to the public:

    Published Form cannot be accessed through google Image 32

    I hope this guide will help you to solve your issue. If you need further assistance please let us know.

    Thanks,

  • PoiseDance
    Replied on June 30, 2020 at 12:04 AM

    I had set it to public.

    All is good if we open it on desktop or laptop

    As soon as we use mobile, the apps ask for google login and it stuck there.

    please help



  • PoiseDance
    Replied on June 30, 2020 at 12:28 AM
    The form could be opened on desktop and laptop but not mobile phone
    Please help, because many of our client will be using mobile phone.
    Account Department
    www.poisedance.ca
    *CONFIDENTIALITY NOTICE: This e-mail message from Poise Dance Academy Inc.
    (including all attachments) is for the sole use of the intended
    recipient(s), is confidential and may contain privileged information. Any
    unauthorized review, use, disclosure, alteration or distribution is
    strictly prohibited. If you are not the intended recipient, please contact
    ...
  • roneet
    Replied on June 30, 2020 at 2:51 AM

    Are you assigning the form to the user? May we know how are you sending the link to the user?

    Could you please send me the link to roneet@jotform.com.

    Is there any Authorization error while opening the link in the mobile browser?

    Looking forward to your response.

    Thanks.

  • PoiseDance
    Replied on June 30, 2020 at 1:28 PM
    Hi,
    the form now can be viewed on mobile.
    however,
    when I downloaded the fillable pdf, the second page went to 1 page
    and the arrangement is messed up
    Here is the link:
    https://form.jotform.com/201704334777254
    please kindly help

    Account Department
    www.poisedance.ca
    *CONFIDENTIALITY NOTICE: This e-mail message from Poise Dance Academy Inc.
    (including all attachments) is for the sole use of the intended
    recipient(s), is confidential and may contain privileged information. Any
    unauthorized review, use, disclosure, alteration or distribution is
    strictly prohibited. If you are not the intended recipient, please contact
    ...
  • Kevin Support Team Lead
    Replied on June 30, 2020 at 3:16 PM

    Since your last question is related to a different matter, I've moved this to another ticket, we will continue assisting you here: https://www.jotform.com/answers/2421635 

    Thanks.