Why has my account been suspended?

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    Ashish Jha 
    Asked on June 27, 2020 at 11:01 PM


    My account is suspended, i dont know why?, please reactivate my forms.

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    Answered on June 28, 2020 at 01:24 AM

    Hi there, Ashish!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that your account has been suspended due to phishing activity within your form "CUSTOMER APPLICATION FORM " in which you ask users for "ID informationas shown below:

    1593321473Screenshot_2020-06-28 CUSTOMER

    Furthermore, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why collecting these types of data is considered as phishing activity, as stated in our Terms of Use. If your purpose is not to collect these types of data from general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree on.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, if you don't want to add these widgets to your form, you can use encryption instead.

    We are patiently waiting for your response with which you explicitly confirm that you agree on removing the offending fields shown above, besides applying the required changes, so that we can act further and reactivate your account.