Why has my account been suspended?

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    Asked on June 27, 2020 at 11:02 PM
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    Answered on June 28, 2020 at 01:34 AM

    Hi there, Brittnee!

    Thanks for reaching out to us!

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly be informed that your account has been suspended due to phishing activity within your form "Federal W9 Form Template" in which you ask users for "ID informationas shown below for example:

    1593322316Screenshot_2020-06-28 Request

    Furthermore, online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That's why collecting these types of data is considered as phishing activity, as stated in our Terms of Use. If your purpose is not to collect these types of data from general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree on.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, if you don't want to add these widgets to your form, you can use encryption instead.

    We are patiently waiting for your response with which you explicitly confirm that you agree on removing the offending fields shown above, besides applying the required changes, so that we can act further and reactivate your account.

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    Brittnee Harris 
    Answered on June 28, 2020 at 01:35 AM

    Yes I will remove w9 form 

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    Answered on June 28, 2020 at 03:26 AM

    Hello Brittnee - Thanks for agreeing with our Terms. I have now removed the offending fields and reactivated your account.

    If you wish to add them again, kindly note that you have to include the two widgets mentioned by my colleague to avoid further suspensions.

    Please let us know if you need further assistance.