I am trying to add a jotform tab to my facebook business account

I am trying to add a jotform tab to my facebook business account and it keeps saying error when going through the process. not sure if its a facebook issue or jotform

Thank you for contacting us. Does your Facebook page have 2000 fans or more? If it has less, it will not work.

https://www.jotform.com/help/22-Adding-a-Contact-Form-to-Your-Facebook-Page