Signatures not showing on forms when emailed

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    BITmarketing
    Asked on June 28, 2020 at 11:19 AM

    The signature field has been added to the form and once the the form is emailed the signature comes in as an image but does not show on the received email or the PDF attachment.

    The following is the form (https://form.jotform.com/62295222241145) I am speaking of. The signature must show on the PDF form to be useful to the company.

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    Eduardo_H
    Answered on June 28, 2020 at 01:05 PM

    Hello @BITmarketing

    In some situations, it is necessary to re-create your PDF notification document to reflect the current online form version. Please follow these steps:

    1. With the PDF Editor page open, click the ➕NEW PDF tab.



    2. Select the NEW PDF FORM option.
     


    Make sure that after that you select the new PDF document in the PDF Attachment option of the email notification in your form under the Email->Advanced tab.

    I hope that was helpful. Let us know if you need any further assistance.